Find out where to get help with computers, printers, copiers,
phones, voicemail and the arts website.
Computer or printer help
Have a computer or printer issue? Email artshelp@ucdavis.edu to report
the problem. The first available Technical Support staff will
contact you to help. We use the campus ticket system
(ServiceNow) to keep track of help requests. Each request is
assigned an incident number, and you can communicate with us by
simply replying to the email notice about your incident.
If your email is not working, call the IET help line (754-HELP).
Or visit the IET
help page if your browser is working.
Need to find out which list to use, to contact a group of people
all at once? Kim
Pearson can help you find the right one since
she administers most of the email lists in TAAG. We keep a
record of the active lists in our fileshare, so most staff
members can also check that for you.
Toner cartridges
Check with staff in your building for basic supplies and print or
toner cartridges. Sometimes we have spares, or toner cartridges
may need to be purchased. Some are provided by Xerox or
Reprographics—it depends which printer or copier is involved. If
you need a new toner cartridge, and there is no spare available,
contact the Business staff.
Voicemail and phones
If you need to set up your Voice Mail in the new system (as of
spring 2015), see the
VM Quick Reference Card. You will find the new VM system
login at voicemail.ucdavis.edu. More
information about the phone and voicemail systems is available
at myphone.ucdavis.edu. Once your
voicemail is set up, remember to call the new VM number at
754-0054 to access your messages.
You may want to visit the campus Communications
Resources page. If you need further help, please contact one
of our ATRs (Authorized Telecommunications Representatives) by
emailing artshelp@ucdavis.edu,
or call us if you need help right away. All IT staff, plus Nancy Louks, are ATRs who can
help with phone changes or problems.
Website Updates
Email artsupdates@ucdavis.edu for
website updates, accounts, changes, and class or event posting on
the arts web pages. The first available Website Support staff will respond
to your request and route route your requests to additional staff
as necessary, so the appropriate person can respond.
Where can
I find out about computer labs on campus?
Go to iet.ucdavis.edu for
information on computer lab and classroom availability,
reservations, and support. You will also find information here on
all other aspects of Information Technology on campus.
